TY  - BOOK
AU  - Dale H Besterfield
AU  - Care Besterfield Michana
AU  - Glen H Besterfield
AU  - Mary Besterfield-Sacre
TI  - Total Quality Management_3rd Edition
SN  - 978-8131700648
U1  - 658.4013 
PY  - 2007///
CY  - Pearson Education
PB  - New Delhi
KW  - ME
ER  -